To return an item you’ll need to obtain a Return Material Authorization (RMA) number. Allectrify will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process For Returning Product
1. Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact Allectrify at [email protected] for assistance.
2. Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to Allectrify. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
- As part of our merchandise return process, we will need some info to process your return and replacement:
Order number:
Shipping address:
S/N code (on the bottom of the portable power station):
Picture or Video of the exact issue:
Thank you in advance